Job Seeker Service Delivery Recovery Resources

• Roadmap for Navigating the CareerOneStop Suite of Career Tools explores the tools available to job seekers, employers/industry, and workforce professionals. The Service Delivery – Virtual Tools provide job seekers with access to virtual services, resources, and support including CareerOneStop tools like mySkills myFuture, Worker ReEmployment Portal, Career Advisor, and Employment Recovery
• The Heldrich Center developed the Virtual Services Toolkit – The Basics to help organizations communicate virtually as well as Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic
• Youth Resources on Virtual Engagement

Reemployment

• Meet the Out-of-Work profiles jobless adults and strategies for reemployment
• Pathway to Reemployment Framework assists state and local stakeholders design and implement a re-envisioned approach to reemployment. See also My Reemployment Plan
• RESEA resources for practitioners, from operations to promising practices
• Helping the Long-Term Unemployed Subject Matter Expert Series can help workforce professionals address the barriers faced by the long-term unemployed

Customer-Centered Service Delivery

• The Global Case for Customer Experience in Government explores the importance of the customer’s experience in public sector
• AJC Customer Flow Scenarios assists AJC partners work across programs and agencies to implement collaborative service strategies
• Customer-Centered Design: A playbook for workforce service delivery leads organizations through the development of designing and implementing customer-focused service delivery. See more at the CCD CoP

Apprenticeship, Work-Based Learning (WBL), and On-the-Job Training

• Supporting the Apprenticeship Ecosystem in an Economic Downturn shares promising practices from ETA’s Apprenticeship State Expansion and State Apprenticeship Expansion grantees in responding to economic downturns
• Digital Skilling in the Time of COVID-19: Innovations and Outreach explores digital skilling solutions for challenges facing WBL programs
• 7 Things Apprenticeship Programs Can Do During the COVID-19 Crisis and We Must Sustain Apprenticeship in a Post-Pandemic Downturn
• A Quick-Start Toolkit: Building Registered Apprenticeship Programs

Accommodation and Serving Job Seekers with Disabilities

• COVID-19 and Other Disability Focused Federal Resources on the Disability and Employment CoP
• Accommodation and Compliance: Coronavirus 2019 from the Job Accommodation Network 
• COVID-19 Resources and Distanced Service Delivery Resources from WINTAC

• Last Updated:
• Created:
• Resource Publication Date: 2020
• Posted by: Margaret Lamb
• Posted in: Global